Delivery & Returns

FAQ

How long will it take to get my order?

It takes approximately 2 weeks to receive your order. As a sustainable brand we do not hold stock of our hand-crafted dresses, but we do strive to begin crafting your garment on the day we receive your order.

If you have any other questions regarding shipping just write to us (contact@mysleepinggypsy.art).

Do you gift wrap?

My Sleeping Gypsy packaging is perfect if your purchase is a gift. Our boxes are beautifully designed, chic, recycled and recyclable. They are free of charge and each item will be perfect when you receive it. We can also add a customized card for you, just send us the text with preferred name to our Customer Care (contact@mysleepinggypsy.art) with subject ‘Gift Card’.

What payment methods are accepted?

We accept: Visa, MasterCard, e-payment, Applepay, Maestro, Google pay, Twint

How do I place an order?

Making a purchase is easy. Wherever you see a product you can shop it: simply select your size and click ‘Add to Shopping Bag’. Your chosen item will appear in your shopping cart on the top right of the screen; as you continue to shop or browse the site you can hover over or click on the cart to see its contents in the ‘Bag’ section at any time. When you are ready to place your order, select ‘Check out’ from the ‘Bag’ and follow the straightforward prompts to complete the checkout process.

How can I cancel or change my order?

If you changed your mind and want to cancel the order that has been placed already, please write to our customer care (contact@mysleepinggypsy.art) as soon as possible.

How can I exchange or return a product?

We offer return and exchange within 14 days after receipt. All items must be unused, in their original condition, and with product tags attached. If you want to exchange an item, please send an email to customer care (contact@mysleepinggypsy.art) before returning the item.

Please return the item using a trackable service at your own cost and notify My Sleeping Gypsy of the shipment details. My Sleeping Gypsy cannot be held responsible for loss by the postal service during the return process.

We will not charge a restocking fee against your refund for any return that occurs in accordance with our return policy. Customs fees and duties are on the customer’s charge.

We will process the refund within 7 working days from the date of receipt of the goods. If you want to exchange an item, any difference in cost will be paid by you or refunded to you.

If you have any questions which are not currently answered on our website, please contact Customer Care (contact@mysleepinggypsy.art).

How do I track my order?

When we dispatch your order for delivery you will receive a unique tracking number by email. Once in receipt of this tracking number, you can check the status of your shipment. Alternatively, you can email us on customer care (contact@mysleepinggypsy.art) and we will track the order on your behalf.

Do you ship internationally?

Yes, we ship internationally.

Please note that you might be subject to import duties and taxes depending on the country to which you are ordering. Customs fees and duties are on the customer’s charge.

From where is my order shipped?

Your garments are crafted by our dedicated team of artisans in Kyiv, Ukraine.

Contacts

If you have any questions, please reach out to: contact@mysleepinggypsy.art, or +41 764632459 (also reachable through WhatsApp)