Delivery & Returns
How long will it take to get my order? Do you gift wrap? What payment methods are accepted? How do I place an order? How can I cancel or change my order? How can I exchange or return a product? How do I track my order? Do you ship internationally? ContactsHow long will it take to get my order?
It usually takes 2 weeks to receive your order. We strive to ship your parcel on the day we receive your order. Please note that delivery times are indications given by the shipping companies and that My Sleeping Gypsy cannot be held responsible for them.
If you have any other questions regarding shipping just write to us.
Do you gift wrap?
My Sleeping Gypsy packaging is perfect if your purchase is a gift. Our boxes are artist-designed, chic, recycled and recyclable. They are free of charge and each item will be perfect when you receive it. We can also add a customized card for you, just send us the text with preferred name to our Customer Care with subject ‘Gift Card’.
What payment methods are accepted?
Payments are processed by PayPal and Fondy payment system. We accept Visa, MasterCard. American Express and Discover may be used only with PayPal.
How do I place an order?
Making a purchase is easy. Wherever you see a product you can shop it: simply select your size and click ‘Add to Shopping Bag’. Your chosen item will appear in your shopping cart on the top right of the screen; as you continue to shop or browse the site you can hover over or click on the cart to see its contents in the ‘Bag’ section at any time. When you’re ready to place your order, select ‘Check out’ from the ‘Bag’ and follow the straightforward prompts to complete our checkout process.
How can I cancel or change my order?
If you changed your mind and want to cancel the order that has been placed already, please write to our customer care as soon as possible. We will take care of it.
How can I exchange or return a product?
You want to exchange an item or return an item and get a refund? No problem! We offer return and exchange within 14 days after receipt. All items must be unused, in their original condition, and with product tags attached. If you want to exchange an item, please send an email to customer care before returning the item to confirm the right size is available.
Please return the item using a trackable service at your own cost and notify My Sleeping Gypsy of the shipment details.
We will not charge a restocking fee against your refund for any return that occurs in accordance with our return policy. Customs fees and duties are on the customer’s charge.
We will process the refund within 3 working days from the date of receipt of the goods. If you want to exchange an item with an item whose price is different, the difference will be paid by you or refunded to you.
If you have any questions which are not currently answered on our website, please contact Customer Care.
How do I track my order?
When we dispatch your order for delivery you will receive a unique tracking number by email. Once in receipt of this tracking number, you can check the current status of your shipment. Alternatively, you can email us on customer care and we will track the order on your behalf.
Do you ship internationally?
We offer Free Express Worldwide Shipping and use UPS, FedEx or DHL.
Please note that you might be subject to import duties and taxes depending on the country to which you are ordering. Customs fees and duties are on the customer’s charge.
